🏡 Customer Care & Guarantee
🌿 Our Guarantees
At The ShutterShack Ltd, we pride ourselves on quality shutters and professional installation. That’s why we offer a lifetime warranty on all our products, as follows:
✅ Lifetime Workmanship Guarantee covering all installation work, valid for as long as the original purchaser owns the shutters.
✅ 10-Year Guarantee on all Hardwood and Faux Wood shutters against manufacturing and material defects under normal use.
✅ 3-Year Guarantee on all Craftwood shutters against manufacturing and material defects under normal use.
🛠️ Professional Installation You Can Trust
Our skilled fitters ensure your shutters are installed with care, precision, and respect for your home.
✔️ Bespoke shutters, measured to fit your exact window
✔️ Tidy, professional installation
✨ Caring for Your Shutters
With simple care, your shutters will stay looking beautiful for years:
🪶 Dust regularly with a soft cloth or duster
💧 Wipe gently with a damp cloth when needed (avoid harsh chemicals)
🚫 Avoid prolonged exposure to excess moisture
👆 Use gently — don’t force louvers or panels
💧 Condensation & Moisture Awareness
Condensation and mould can sometimes occur in damp conditions. Shutters themselves are not the cause.
💡 To prevent issues:
Ensure good room ventilation
Wipe condensation promptly
Use extractor fans or dehumidifiers if required
♻️ Sustainability & Packaging Options
We recycle or reuse shutter packaging wherever possible. Customers may also choose our DIY disposal option for a small discount.
⭐ Why Choose The ShutterShack?
Family-run, Dorset-based company
Accredited by the BBSA (British Blind & Shutter Association)
10-Year Hardwood Guarantee + Lifetime Workmanship Guarantee
Excellent reviews on Checkatrade
Friendly, sustainable service
Full Insured
📞 We’re Here for You
We’re committed to looking after our customers before, during, and long after installation.
