TESTIMONIALS
Why Customer Reviews Matter to a Small Independent Business Like Ours
As a small, local independent business, customer reviews mean everything to us at The Shutter Shack. Every review we receive isn’t just feedback—it’s a sign that our work has made a real difference in someone’s home, and it helps us grow in an honest, meaningful way.
Whether it’s a quick comment on Google, a testimonial on Checkatrade, or a rating on Yell, your reviews are one of the most valuable things you can give a business like ours.
Building Trust Through Real Experiences
When new customers are looking for shutter specialists, they want reassurance. In today’s digital world, people often turn to online reviews before making decisions—and those reviews can make all the difference.
That’s why platforms like Checkatrade, Google, and Yell are so important. They give potential customers genuine insight into the experiences of others: the quality of our shutters, our attention to detail, our professionalism, and our customer care.
Reviews Help Us Improve
We truly value all feedback—positive or constructive. Reviews help us understand what we’re doing well and identify any areas where we could do better. Every single review is seen by the team who worked on your shutters, and your comments genuinely shape how we continue to operate.
Supporting Local Business – One Review at a Time
When you take the time to leave a review, you're doing more than just expressing appreciation. You're supporting a small, local business that depends on reputation and word-of-mouth—rather than big marketing budgets.
Customer reviews help us:
Build credibility and trust in the local community
Reach new customers who are searching for reliable shutter specialists
Highlight the personal service that sets us apart from larger chains
Stay motivated to continue delivering exceptional results
Where to Leave a Review
If you've had shutters installed or removed by us and were happy with the service, we’d be so grateful if you could leave a quick review on one of these platforms:
✅ Google Reviews – Just search The Shutter Shack on Google and click “Write a Review”
Even just a few sentences can make a huge difference.
Thank You for Supporting Small Business
We know how much trust it takes to let someone into your home. Whether we’ve fitted brand-new bespoke shutters or carefully removed them for a renovation, we’re grateful to every customer who’s chosen The Shutter Shack.
If you’ve been pleased with our service, please consider sharing your experience. It helps others find us—and it means the world to our team.
Customer Testimonials:
“A very professional service. What we really liked about Charles was the personal touch, he completed the consultation, measurement and installation. The shutters look wonderful and everyone comments on how nice they look. We would definitely recommend The Shutter Shack to our friends and family and in fact we have and they have used them too. ”
“We hired The ShutterShack to fit plantation shutters into two large windows in our home. The results were first class and we would not hesitate to recommend them. This was a complicated and challenging project that involved the bespoke measuring, building and fitting of both blinds. The project was completed exactly on time and all the building work was of a very high standard. As well as producing quality work, Charles went out of their way to make the process as painless as possible for us. He was unfailingly polite, helpful and pleasant to deal with, and the project was carefully thought through to maintain costs but to still give the ‘wow’ factor that the house deserved. We were very anxious to avoid making a mistake with our choice of fitter and relied upon Charlie’s many positive testimonials to help us make the decision. We are delighted with the result and would be happy to answer any questions from prospective customers (please request our contact information from Charles).”
“Thanks Charles, the service you provided was 1st class from start to finish and we would not hesitate in recommending you to anyone.”
“Many thanks Charles, great job, really like the shutters.”
“Thank you very much for your service - very pleased with the shutters, Charles!”
“We had our conservatory “cafe” style shutters fitted last year (2014). The manufacture and installation is faultless. They have provided an excellent alternative to curtains and look very chic! I would happily recommend The ShutterShack for their approach and professionalism.”
“My shutters are absolutely stunning, we’ve had so many compliments from family and friends and even passerby! Charles was extremely helpful and very patient with all of my questions. When he initially came to give us a quote, he was honest, straightforward and had a lovely laid back manner, not at all pushy or annoying like the other 2 companies I had got quotes from. The service we received was first class. I would, I already have and will continue to recommend Charles and his team at The ShutterShack to everyone.”
“Brilliant! Brilliant shutters, well fitted, clean and tidy after Nothing was a bother to Charles and his team To be recommended Thanks”
“I selected The ShutterShack because I was impressed by the attention to detail and customer focus applied by Charles Dempsey the owner of The ShutterShack when he first called at my house to provide a quotation. The order was delivered within the advised time frame and the standard of workmanship, care of my home and again attention to detail in the installation was exceptional.”
“Excellent product, professionally fitted.”
“Really lovely job. The shutters look fantastic and we are really pleased with them. We have now ordered shutters for three other windows in the house.”
“A perfect job. A really nice man with all the information. Not at all pushy and a great price. Couldn’t ask for more.”
“No hard sell, friendly, informative, no nonsense approach. Quoted and fitted by same person.”
“Great service , good communication as we had to move the fitting date .We also changed windows but fitting adapted and perfect.”
“I am really pleased with this company and could not recommend them enough. As soon as Charles came to measure I was confident that I had chosen a first class company and they did not disappoint. I did have to wait quite a few weeks for delivery but this was explained on the first visit and they were fitted on the estimated day. I am a very satisfied customer.”
“Excellent professional job. Charles was very thorough explaining our options, showed us samples before we decided. 6 weeks after ordering our shutters were fitted and look stunning.”
“The whole process from start to finish was easy. On the initial visit given an excellent choice of shutter designs and finishes. The price quoted per window was very good and it was the price I paid following fitting. The shutters were fitted with the minimum amount of disturbance, and I had to do no clearing up following Mr Dempsey’ s visit. He hoovered up as he went.”
“They were great and so is there product.”
“We used Charles after reviewing a few quotes as he was very knowledgeable regarding the product and advised clearly why each window was suitable for a certain method of install. In fact, we had a few windows done first upon which, we then re-engaged Charles to return to complete the house as we were very impressed over the workmanship and, more importantly, the difference it made to our house. No more sunlight in the early morning to awake us nor any glare from the street light. I would have no hesitation to refer Charles to anyone for quotations and installation.”
“Extremely efficient, friendly and professional. I would have no hesitation recommending this company to others.”
“In a different league to national chains, real attention to detail and time spent making sure each was fitted really well especially as they had the challenge of an old house with odd size windows. Overall superb personal service and a great job done at a competitive price. Would use them again and unreservedly recommend them to others.”
“Very friendly and professional service. Highly recommended. The shutters are excellent quality and very well made. Can’t fault them!”
“Very pleased with workmanship. Have recommended shutter shack to friends and they were extremely pleased with the work.”
“Nice, polite and personable. Great work.”
“He was really nice, did a brilliant job.”
